Hi there.
I understand how frustrating it must be that trips continue to fail to record, even after completing all the recommended steps.
Since the troubleshooting steps you’ve done haven’t resolved the issue, the best next step is to contact our Technical Live Support Team directly. They have advanced tools and capabilities to perform deeper diagnostics, investigate account-specific issues, or implement fixes that go beyond standard troubleshooting. By providing them with details of both the issue and the steps taken, they’ll be able to identify why the problem is persisting and take further action to resolve it.
Here's how to contact support:
1. Click the Help menu or the (?) icon in the upper-right corner.
2. Go to the Assistant tab.
3. Type "Contact Support" and press Enter.
4. Provide a brief description of the concern and click Continue.
5. Choose your preferred option: Have us call you or Chat.
Please don't hesitate to leave us a response if you have other questions or concerns.
