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dut
Level 1

Email Invoices enhanced security not showing as an option

Hi QB Pro 2020 Desktop stopped emailing invoices properly last week.  Was linked to my Yahoo email account and now prompts for my email password every time, and will not save it.  When setting up a new email account in QB to use, if you select Yahoo, the "enhanced security" option is suddenly missing.  It is still there for Gmail, but not Yahoo. Please advise.

 

4 Comments 4
AileneA
QuickBooks Team

Email Invoices enhanced security not showing as an option

Hello, dut. 

 

Thank you for reaching out to the Community. Please know that your privacy and security is our top priority. First, let's make sure your QuickBooks is updated to the recent release to have the up-to-date features and fixes. 

 

Here's how:

 

  1. From the Help menu, select Update QuickBooks Desktop.
  2. Go to the Options tab.
  3. Click Mark All, then Save.
  4. Go to the Update Now button, and then Reset Update.
  5. Select Get Updates.

 

When the update finishes, close and then reopen QBDT to ensure no other apps are affecting the process. To install the updates, click Yes. Then, restart your computer to refresh the system and apply all the patches 

 

For more details, please check out this handy resource: Update QuickBooks Desktop. 

 

Second, let's re-enter your email on the preferences page to refresh its setup. You can refer to this article for more detailed steps: Connect your email to QuickBooks Desktop

 

Lastly, If you're still unable to select the enhanced security option, you may need to ask help from an IT expert or contact their service provider to configure some settings. 

 

As always, if you have any additional questions, feel free to visit the Community again. I'd be glad to answer it for you. Have a great day!

dut
Level 1

Email Invoices enhanced security not showing as an option

Hi thanks for your quick answer.  I have previously taken all if those steps prior to posting my request for help, including  having an IT professional assess the problem, and it makes no difference; the problem persists.  Any further suggestions?  

RenjolynC
QuickBooks Team

Email Invoices enhanced security not showing as an option

Welcome back, dut.

 

I appreciate your time in trying to resolve this issue. What we can suggest is to open your online email service, then review your settings and filter the preferences. These may be blocking your emails from QuickBooks on accident.

 

You can follow Step 2 in this article: Fix webmail password issues in QuickBooks Desktop. If you're getting the same result, It would be best to contact our Customer Care Team. They have the necessary tools to investigate what's causing this behavior. 

 

Here's how:

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can always get back to us here if there's anything else you need. Me and my colleagues are here to help. 

dut
Level 1

Email Invoices enhanced security not showing as an option

Thanks for further answering. It sounds like we will have to contact customer care, as the setting is missing entirely as of a week ago and the above suggestions make no difference. 

Thanks

 

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