Hi there, @TashaTGW.
We can perform some troubleshooting steps to isolate the issue you had with emailing invoices. I'm here to help and guide you with the steps.
First, let's ensure that your QuickBooks Desktop to the latest release. This process helps you get the latest features available and fix common issues with your file.
Here's how:
- Go to the Help menu and select Update QuickBooks Desktop.
- Switch to the Update Now tab. You can select the Reset Update checkbox to clear all previous update downloads.
- Select Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- When prompted, accept the option to install the new release.
After updating your QuickBooks, I recommend checking your mail settings and review the filter preferences. These may be blocking your emails from QuickBooks on accident. Depending on your email service, you can follow the instructions provided in this article under Step 2: Check your email settings.
Lastly, you can check your antivirus settings. If you determine that your antivirus is blocking outgoing emails, you may consult with an IT professional or contact your anti-virus provider. This way, they can help you with allowing QuickBooks to connect when setting up your webmail.
For additional resources about fixing issues when sending invoices from QuickBooks Desktop, you can open these articles:
Please let me know how else I can help you with your invoices. I'm more than happy to help. Have a good one!
