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Established Member

email software starts when Quickbooks starts

Hello,

 

Whenever I start Quickbooks, if my email software (Mozilla Thunderbird in the  case) isn't running, the software relentlessly insists that I start the email software. How do I turn this off in Quickbooks or, asked another way, why is it starting my email software?

 

Thanks,

FAdamo

4 Comments
Established Community Backer ***

Re: email software starts when Quickbooks starts

hi @ FAdamo ,

Please check on menu Edit > Preferences > Send Forms > Company Preferences > Delivery Method Default. Is it "None" or "E-mail" ?

Established Member

Re: email software starts when Quickbooks starts

Fiat Lux,

The Delivery Method Default is set to "None."

Thanks,

FAdamo

Established Member

Re: email software starts when Quickbooks starts

Fiat Lux,

The Delivery Method Default is set to "None."

Thanks,

FAdamo

QuickBooks Team

Re: email software starts when Quickbooks starts

Hello there, @FAdamo.

 

Let's perform some troubleshooting steps so we can get rid of this insisting email software.

 

Since the Delivery Method Default set to "None", I suggest running the Verify and Rebuild Utility tool. This way, it could help us fix data-related issues.

 

To do that:

 

  1. Go to the File menu.
  2. Select on Utilities.
  3. Click on Rebuild Data.
  4. Select OK when you see Rebuild has completed.

Once done, you can proceed to verify the data:

 

  1. Click on File.
  2. Select on Utilities.
  3. Click on Verify Data.
  4. If you see QuickBooks detected no problem with your data, select OK.

For additional troubleshooting steps, please refer to this article: Resolve Data Damage on your Company File.

 

Please let me know if you have other QuickBooks concerns. I'll be around if you need any help.