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Level 1


I want to update my email address to a new email address. I have done this on my desktop and it is correct. I am still only receiving email confirmation concerning tax payment and direct deposit to my old email address. I have called into the customer help number of [removed] four different times and spent over an hour each time on the phone, being assured that the issue has corrected.

I spoke with a manager yesterday  her name was Mary. Please could I get someone to call me or help me with this matter.


Shaw Heavy Equipment Repair, Inc


1 Comment 1


Thanks for letting me know about this, @Kim79.


I appreciate the steps you've done to get this working. I'm here to help make sure that you can change your email address for receiving notifications in QuickBooks Desktop (QBDT).


You can change or update your email address by logging into My Account. Here's how:


1. Visit: My Account.
2. Select your QuickBooks version under Manage your QuickBooks.
3. Check if you are logged in the correct company by looking at the top right corner. If not, choose the correct company from the drop-down.
4. Scroll down to the Authorized Users list and click Edit beside your name.
5. Enter your new email address, then Save. Select on the X button to get back to the home page.


Once done, you'll receive a notification about this change to your new email address. For your reference, you can also check out this article for further guidance: Update email address.


That should do the trick! Please let me know how it goes in the comment section. I'd be glad to answer if you have any follow-up questions or concern about the process. Take care and have a great rest of the day.

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