email

Hello cab21!

The Right Networks is used to host your QuickBooks Desktop files so you can access them remotely. Allow me to help you in fixing the email issue in QuickBooks Online.

QuickBooks Online is a cloud-based software already. Its performance also depends on your browser and internet speed. You'll want to send the report using a private browser. Incognito won't save your browsing history which can result in an error.

These are some of the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P  

Also, I suggest clearing the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues, too.

You'll want to check this link: Customize reports in QuickBooks Online. This will show you the steps on how to get the right data when running reports.

Post again here if you have additional concerns with your reports. I'll be glad to help.

I have google chrome as a browser.  I never had a problem with the desktop version.  does anyone out there have Right Networks and can email from Quickbooks?

Thank you for getting back to us, @cab21. I can help you with fixing the email issue in QuickBooks.

This isn't what I want you to experience when sending transactions. To start with, let us find out what computer and browser serves best for your QuickBooks experience.

We can also perform these steps to refresh your system:

1. Clear browser's cache and cookies.

2. Use incognito/private window.

3. Use other supported browsers.

If you are still experiencing email error, we can do the following:

1. Edit your admin privileges

2. Edit your email preferences in QuickBooks

3. Check your browser's email preferences

4. Repair your MAPI32.dll

5. Install QuickBooks again

You can read through this article for the more detailed ways on how to fix "Error: QuickBooks unable to send your email".

If the issue still persists, you may want to reach our QBO Care for further assistance.

For more information, you can check out the details outlined in these articles:

• Intuit Hosting Powered by Right Networks
• System requirements

Feel free to let me know if you have any other concerns about navigating around QuickBooks. I'm always here to help. Take care!