Hello again, nclaggieland. I appreciate your prompt response especially for adding a screenshot.
To isolate the issue, I recommend checking the item information. This is to verify if there is a description entered in the Description field.
To confirm. here's what you'll need to do:
- Click the Lists menu at the top.
- Select Item List.
- Locate the item, then right-click to pick Edit Item.
- Go to the Description section and check if there is a description entered.
If there's no description entered, then that is the reason why it is not showing on the invoice when emailing. To fix, you'll need to enter a description for the item. Once done, try to create an invoice again and check if it works.
To learn more about creating an invoice in QuickBooks Desktop, check this article: Create an invoice in QuickBooks Desktop.
Leave me a comment below if you have any other questions about statements. I'm always here to help!
