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Ashley_ocb
Level 1

Emails to customers are blank

All of a sudden when I send an email to a client, the emails are completely blank. I click on the client email and type my message and send. When I check my sent message through outlook, the email is completely blank.

6 Comments 6
Adrian_A
Moderator

Emails to customers are blank

It isn't the kind of experience that we want you to come across, Ashley_ocb.

 

Let's ensure that your QuickBooks Desktop is updated to the latest release. If it is, yet, the same thing happens, I'd recommend reaching out to our Phone Support team so this will be investigated. 

 

You can contact them through the Help menu. Then, continue with the on-screen instructions to successfully contact us.

 

 

I'll be around if ever you need help. Keep safe!

Neil376
Level 1

Emails to customers are blank

Same thing started happening at our business yesterday morning. Did you you get it figured out? This is a serious problem. I was on phone support for over an hour yesterday and they had no clue. I am on another support call now and it is not going well. Any info would be greatly appreciated.

ReymondO
QuickBooks Team

Emails to customers are blank

Hey there, @Neil376.

 

Thanks for bringing this up in the QuickBooks Community. Let me provide you some alternative troubleshooting steps that would fix the error.

 

To start, let's run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub. Doing this will help you fix some minor email issues in your company file. Here's how:

 

  1. Close QuickBooks.
  2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

 

If you're still getting a similar issue, perform the rest of the troubleshooting steps pointed in these articles: 

 

 

 In case the issue persists, contact our customer support team again so they can perform a further investigation. 

 

The Community always has your back, so please let me know if you have any other questions. I'll be more than happy to help. Keep safe. 

Neil376
Level 1

Emails to customers are blank

Solved - To fix the blank email issue I uninstalled Microsoft 365 and the reinstalled it again. This fixed worked for both computers having the problem. Not sure what caused it in the first place but my hunch is an update for Microsoft or QuickBooks was the culprit. I hope it doesn't return again with the next update.

 

To be clear about the exact nature of this issue. In QuickBooks Pro Desktop when you generate an email to a customer using Outlook, any information you type into the body of the email will be blank to the person receiving the email. It just disappears after sending. You can confirm this by sending the email to yourself or viewing it in Outlook "Sent Items" folder. However, the email will still include any PDF attachment or message already prepopulated by QuickBooks, including the "View and Pay" button if you accept online payments. It will also accept any changes that you manually type into the "To" field or "Subject" line, any information you type into the body of the email will just disappear.

Jack721
Level 1

Emails to customers are blank

Do not have 365. Does not happen to my laptop, just my main computer.

 

ReymondO
QuickBooks Team

Emails to customers are blank

Good day, @Jack721.

 

Thanks for sharing your concern in the Community. 

 

You've mentioned that the issue only appears on your main computer. May I know who is your email provider and what OS is installed on your device? 

 

This might be the reason why you're experiencing this kind of behavior. Any additional info would be much appreciated.
 

To add your details, simply click the Reply button down below. I'll get back to you once I received it. Thank you again and have a great day ahead! 

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