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Experienced Member

emails

Hello everyone....

I use Yahoo / Rogers mail for Quickbooks to send invoices and according to what I read online , you're suppose to use the same password that you use for your regular mail ...........which I always have but now it doesn't  work .

So every time open Quickbooks and I try to Email an invoice , it asks me for a password..... so ( from what I read ) I have to  "generate " a password so I can send.

And again, from what I read , this is to be done only  once ,but if I close Quick books and re-open it say ,a day or two later and try  , it will not accept the password and have to generate a new one  .

I also read about  , the " 2 step authentication " but its  turned off , so I don't know what's going on.

I hope I explained myself properly  and could use some help ( since I don't what to do this every time I want to send )

Thanks ........much appreciated 

Solved
Best answer 06-18-2019

Accepted Solutions
QuickBooks Team

Re: emails

Thanks for getting back to us and providing your Desktop version, @Daddyz


Our support agent was right. In order to continue using the program and its newest features, you will need to upgrade to a supported QuickBooks Desktop.


If you decide to purchase the latest version, please visit this link to know more about our pricing and features: https://quickbooks.intuit.com/desktop/. Then, simply click the green Buy Now button to get started.


That’s it for now. Let me know if you need further assistance. I’m more than happy to help. Take care!

6 Comments
QuickBooks Team

Re: emails

Let’s get the email function working, @Daddyz.


From the details shared, I can see you’ve come this far just to fix the password issue when sending invoices.


Yes, the two-step verification process should only be done once. Since you’re being asked to enter a new one each time you log in and email transactions, I recommend configuring your company preferences.


Here’s how:

  1. From the Edit menu, select Preferences.
  2. Choose General.
  3. Select Company Preferences.
  4. Under Manage Login Settings, select Keep user logged in for: and choose 90 Days on the drop-down.
  5. Hit OK to save the changes.

email password 1.PNG email password 2.PNG

 

Doing this allow QuickBooks to save the setting as well as the one-time password for your credentials for 90 days. 


Now, make sure to enable both Two-step verification and Allow apps that use secure sign in features. Then, follow the steps to generate a third-party app password and enter it in the text box to continue sending invoices without any problem.


For more troubleshooting steps about emailing forms, check out this article: QuickBooks will not accept my webmail password.


That should get you pointed in the right direction.


Let me know how everything turns out. I’m always here to keep helping should you need anything else. Have a good one!

Experienced Member

Re: emails

Thank you  KhimG for your response .......tried what you suggested but I don't have that option under "Company Preferences "
Experienced Member

Re: emails

Thank you KhimG for your response .......tried what you suggested but I don't have that option under "Company Preferences "
QuickBooks Team

Re: emails

There are two ways to get to this preference setting depending on your Desktop version, @Daddyz.

 

The steps I shared above works for both QuickBooks Pro/Premier and Enterprise. Just make sure you're logged in as the company admin to perform the action.

 

If you're unable to find the option, I recommend following the instructions below:

  • Pro/Premier:
  1. From the Company menu, select Set Up Users and Passwords.
  2. Choose Manage Login Settings.
  3. Select Keep user logged in for: and choose 90 Days on the drop-down.
  4. Hit OK to save the changes.

Pro premier 1.PNG Pro premier 2.PNG

 

  • Enterprise:
  1. Go to the Company menu and select Users.
  2. Choose Manage Login Settings.
  3. Move the radio button to Keep user logged in for: and select 90 Days on the drop-down.
  4. Click OK.

Enterprise 1.PNG Enterprise 2.PNG

 

For more information about the process, check out this link: https://quickbooks.intuit.com/community/Help-Articles/Stay-logged-in-to-QuickBooks-company-file-sign....

 

This information should help save the one time app password, so you can send transactions in QuickBooks without any problem.


Let me know how everything turns out, or if you have any issues after following those steps. I’m always here ready to help. Have a nice day!

 

 

 

 

Experienced Member

Re: emails

Again ....Thanks very much for the info...

 I do not have the " manage login " button , but at this point , I should mention that I have Quickbooks Pro 2013........and when  I spoke to Intuit this morning ,I was told there are no more  updates for that year, ( it was only updated to 2016 ) therefore I'm not able to do what I want .( Is this true ?)

Their solution is to purchase a newer version.

Thank you

QuickBooks Team

Re: emails

Thanks for getting back to us and providing your Desktop version, @Daddyz


Our support agent was right. In order to continue using the program and its newest features, you will need to upgrade to a supported QuickBooks Desktop.


If you decide to purchase the latest version, please visit this link to know more about our pricing and features: https://quickbooks.intuit.com/desktop/. Then, simply click the green Buy Now button to get started.


That’s it for now. Let me know if you need further assistance. I’m more than happy to help. Take care!