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Light-Touch Chiropractic
Level 1

"Ending Balance on "write check" screen does not match ending balance on "register"

On the "Write check" screen under "Banking" where you go write a check, the "Ending Balance" dollar amount is different from the correct amount on my "register screen" 

I've reconciled the account correctly and then unreconciled it to see if that helped. I'm certain that the register is correct (it matches my bank statement) but can't figure out why the "Ending balance" is off to save my life. Can someone help? Thanks

Solved
Best answer March 13, 2019

Best Answers
Pete_Mc
Community Champion

"Ending Balance on "write check" screen does not match ending balance on "register"

Have you tried Rebuilding the Database?  (File; Utilities; Rebuild Data)

 

And do you show the correct balance in the Chart of Accounts or does it show the balance that is in the Write Check window? 

View solution in original post

5 Comments
Pete_Mc
Community Champion

"Ending Balance on "write check" screen does not match ending balance on "register"

Have you tried Rebuilding the Database?  (File; Utilities; Rebuild Data)

 

And do you show the correct balance in the Chart of Accounts or does it show the balance that is in the Write Check window? 

View solution in original post

Light-Touch Chiropractic
Level 1

"Ending Balance on "write check" screen does not match ending balance on "register"

WOW, Thanks PeteMc!!, I had no idea where to start and rebuilding the database was what I needed and was easy. Much Appreciated, Namaste!!

Anonymous
Not applicable

"Ending Balance on "write check" screen does not match ending balance on "register"

Glad it worked!  Sometimes the Database can get pretty wacky. 

mrtemp
Level 1

"Ending Balance on "write check" screen does not match ending balance on "register"

I had the same issue a couple of weeks ago.  I did the rebuild data and it fixed my problem.  Now two weeks later it has happened again.  I am showing a negative balance in the write check window and the correct balance in the chart of accounts or when I pull a balance sheet.  What could be going on?

Adrian_A
Moderator

"Ending Balance on "write check" screen does not match ending balance on "register"

Hi mrtemp,

 

There are times that an issue like this keeps occuring when your file has encountered data issues. 

 

In the meantime, let's verify your program for any file damaged. Then, rebuild it to fix the issue.

 

Here's an article for the detailed steps: Verify and Rebuild process.

 

If the same thing happens, I recommend reaching out to our Phone Support team. An agent can do a screen-share with you and investigate this further.

 

Once everything's fixed, you're good to reconcile your transactions so they match your bank and credit card statements.

 

I'm just around if you still need help. Stay safe!

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