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jmage74
Level 1

entered services in order of dates. After saving draft, list is partially out of order when viewed. Deleted invoice and reetered. same result. Is there a way to fix this?

 
1 Comment 1
SashaMC
Moderator

entered services in order of dates. After saving draft, list is partially out of order when viewed. Deleted invoice and reetered. same result. Is there a way to fix this?

Good afternoon jmage74,

 

It is nice to see you in the QuickBooks Community. Could you clarify whether you are using the mobile app or a browser? In the meantime, let's perform some troubleshooting steps to determine whether the issue is related to your browser. Start by logging in to a private browser; this prevents cache files from causing lag in a web-based program. You can follow these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you are using the mobile app, let's refresh it by following the steps below:

 

For Android device: 

  1. Go to the More Options ⋮ menu.
  2. Select Settings.
  3. Tap Refresh Data, and then choose Yes.

 

For iOS: 

  1. Go to Help & Feedback at the top menu bar.
  2. Choose Reset App Data. Then Refresh.

 

Once completed, sign back in and enter the necessary information, and let me know if the issue still applies. I look forward to your response. See you soon. 

 

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