Good afternoon jmage74,
It is nice to see you in the QuickBooks Community. Could you clarify whether you are using the mobile app or a browser? In the meantime, let's perform some troubleshooting steps to determine whether the issue is related to your browser. Start by logging in to a private browser; this prevents cache files from causing lag in a web-based program. You can follow these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If you are using the mobile app, let's refresh it by following the steps below:
For Android device:
- Go to the More Options ⋮ menu.
- Select Settings.
- Tap Refresh Data, and then choose Yes.
For iOS:
- Go to Help & Feedback at the top menu bar.
- Choose Reset App Data. Then Refresh.
Once completed, sign back in and enter the necessary information, and let me know if the issue still applies. I look forward to your response. See you soon.