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garypetts
Level 1

Entering PayPal refund into Quickbooks online (Simple)

Hi,

I have received a PayPal charge back (refund) for an expense that was charged against my Credit card from a supplier.  I have entered the original expense, two months ago and that account has been reconciled since.  How do I enter the refund in my Quickbooks online (Simple basic version)  please?

Solved
Best answer January 08, 2020

Best Answers
MariaSoledadG
QuickBooks Team

Entering PayPal refund into Quickbooks online (Simple)

Hi garypetts,

 

Thanks for posting here in the Community.

 

You can enter a credit card credit transaction and select the expense account you used for the original purchase. Let me guide you through the steps.

  1. Click the Plus (+) icon. 
  2. Select Credit card credit.
  3. Fill in the necessary information such as the Payee and credit card.
  4. Under the Category details section, enter the expense account you previously used.
  5. Click Save and close.

Once done, manually unreconcile the transaction on your register. Here's how:

  1. Click the Gear icon.
  2. Choose Chart of Accounts.
  3. Look for the account and click View Register.
  4. Select the transaction.
  5. Change the R (reconciled) transaction to blank.
  6. Click Save.
  7. Choose Yes.

Then, match the credit card credit transactions to the previous expense transaction you entered and manually change the transaction to reconciled.

 

In case you'll want to assign and categorize your downloaded transaction, please check this article for future reference: Assign, Categorize, Edit, and Add Your Downloaded Banking Transactions.

 

Let me know if you need further help. I'll be right here to help you.

View solution in original post

2 Comments 2
MariaSoledadG
QuickBooks Team

Entering PayPal refund into Quickbooks online (Simple)

Hi garypetts,

 

Thanks for posting here in the Community.

 

You can enter a credit card credit transaction and select the expense account you used for the original purchase. Let me guide you through the steps.

  1. Click the Plus (+) icon. 
  2. Select Credit card credit.
  3. Fill in the necessary information such as the Payee and credit card.
  4. Under the Category details section, enter the expense account you previously used.
  5. Click Save and close.

Once done, manually unreconcile the transaction on your register. Here's how:

  1. Click the Gear icon.
  2. Choose Chart of Accounts.
  3. Look for the account and click View Register.
  4. Select the transaction.
  5. Change the R (reconciled) transaction to blank.
  6. Click Save.
  7. Choose Yes.

Then, match the credit card credit transactions to the previous expense transaction you entered and manually change the transaction to reconciled.

 

In case you'll want to assign and categorize your downloaded transaction, please check this article for future reference: Assign, Categorize, Edit, and Add Your Downloaded Banking Transactions.

 

Let me know if you need further help. I'll be right here to help you.

View solution in original post

garypetts
Level 1

Entering PayPal refund into Quickbooks online (Simple)

Thanks Maria.  That worked.

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