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RosieM
Level 1

Epson ES-500WR scanner

Hello.  I have an Epson ES-500WR scanner and am trying to export data into my "OPEN" Quickbooks Desktop Premier Contractor Edition 2019.  While in Receipt/Invoice Manager at the "Expense Transaction" point, I locate the company file, but I'm not able to see the entire file name, specifically the backup information (file back up name, date, time, etc.).  When I choose the file name (without the backup part info i.e. file back up name, date, time, etc), it comes back to me stating "Quickbooks Desktop is not running.  Open Quickbooks Desktop and try again"....but my Quickbooks is OPEN.  I've restarted my computer, restarted Epson ES-500WR and nothing seems to be working.  I'm not understanding why when in Epson, I'm not able to see the entire file name (which is the reason why the file is not able to export).  I can see the entire file name when I look at 

1 Comment 1
Anna S
QuickBooks Team

Epson ES-500WR scanner

Hi there, @RosieM.

 

I'm happy to help you export your data using a scanner into QuickBooks, but first, I need you to answer a couple of questions.

  • Are you importing data into QuickBooks Desktop?
  • Do you need a copy of the company file?

By answering these questions, I can gather a better understanding of what you're trying to accomplish and provide the steps to help you. In the meantime, I recommend trying the built-in scan manager feature. This will allow you to quickly scan receipts and documents and add them to your transactions. You can find more information on it by checking out this article: QuickBooks Scan Manager.

 

I'll keep an eye out for your response.

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