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Frequent Explorer **

Error 3371 Status Code -1

I'm installing quickbooks in my laptop and download seems to  complete however when I go to open the file is giving me an error 3371-1  quickbooks could not load the license data.


Any ideas?

Established Community Backer ***

Re: Error 3371 Status Code -1

hi @ Vivianalv ,

You should try this following solution:


Hope it works.

QuickBooks Team

Re: Error 3371 Status Code -1

Hi there, Vivianalv.


The error 3371, Status Code -11118 occurs when QuickBooks could not load the license data. There are also a few reasons why you encounter this error message. Among these are:


  • QuickBooks component or file is damaged or missing
  • Outdated Windows Operating System (OS)
  • Opening the file without saving it first. (Right Networks and QuickBooks Enterprise with WebConnect users)


We can perform some troubleshooting steps to get QuickBooks installation working.


Here's how:


  1. Ensure your Windows Operating System is updated. You can go to Windows, look for All Programs and click Windows Update.
  2. Re-create damaged EntitlementDataStore.ecml file to resolve license and registration issues.
  3. Fix Microsoft .NET Framework, MSXML, and C++ issues using the QuickBooks Install Diagnostic Tool.
  4. Reinstall using a clean install.


If the same thing happens, it would be best to contact your IT guy or you can contact Microsoft for possible data corruption in your Windows Operating System.


Feel free to reply to this post if you have more questions. I'm here to help.