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Error code 81511

What does this code mean?

Solved
Best answer 09-22-2019

Accepted Solutions
QuickBooks Team

Re: Error code 81511

Hello, @t_mat.

 

The error code 81511 is a subscription error prompt when updating your credit card information in QuickBooks Online. This error message is a generic alert that is caused by issues like:

 

  • Invalid Address. PO Boxes cannot be used as billing addresses.
  • Invalid Credit Card
  • Payroll is still active when trying to resubscribe.
  • Declined by the bank to process online payments.

To rectify this, try to enter your Billing Address Details without special characters such as hyphens, commas and periods. You can also contact the Credit card provider for them to allow payment processing. Trying another Credit Card can also help.

 

Also, I'd recommend contacting the Customer Care Team of your credit card provider. They have the tools to look at your credit card account on a secured environment.

Here’s how to contact us:

  1. Go to the Help icon.
  2. Scroll down to the bottom of the page.
  3. Click Contact US
  4. Enter your question in the What can we help you with? field.
  5. Click Let’s talk
  6. Choose a way to contact us:
    • Get a callback 
    • Start messaging
  7. Enter your contact information.
  8. Select Call me or Send a message.

Feel free to click the Reply button if you have other questions. I'm just a few posts away.

View solution in original post

3 Comments
QuickBooks Team

Re: Error code 81511

Hello, @t_mat.

 

The error code 81511 is a subscription error prompt when updating your credit card information in QuickBooks Online. This error message is a generic alert that is caused by issues like:

 

  • Invalid Address. PO Boxes cannot be used as billing addresses.
  • Invalid Credit Card
  • Payroll is still active when trying to resubscribe.
  • Declined by the bank to process online payments.

To rectify this, try to enter your Billing Address Details without special characters such as hyphens, commas and periods. You can also contact the Credit card provider for them to allow payment processing. Trying another Credit Card can also help.

 

Also, I'd recommend contacting the Customer Care Team of your credit card provider. They have the tools to look at your credit card account on a secured environment.

Here’s how to contact us:

  1. Go to the Help icon.
  2. Scroll down to the bottom of the page.
  3. Click Contact US
  4. Enter your question in the What can we help you with? field.
  5. Click Let’s talk
  6. Choose a way to contact us:
    • Get a callback 
    • Start messaging
  7. Enter your contact information.
  8. Select Call me or Send a message.

Feel free to click the Reply button if you have other questions. I'm just a few posts away.

View solution in original post

Not applicable

Re: Error code 81511

Hi

 

Sorry, this did not solve the problem.  I am unable to resubscribe or update my payment details.  QuickBooks does not give me that option.

 

It shows "QuickBooks Simple Start: CANCELLED You have access to your data and reporting until one year.... etc".  The "Resubscribe" button appears on the bottom right.

 

Clicking the "Resubscribe" butting provides an error message "Somethings not quite right  4error.SUBSCRIPTION-81551"4

 

No other options are provided, and I am unable to update or change payment information.  This is where I am stuck.

QuickBooks Team

Re: Error code 81511

Thank you for resubscribing, WillemL.

 

We can do other steps like clearing your browser's cache or trying other browsers to see if you can resubscribe to QuickBooks.

 

To start, please log in to QuickBooks in a private window and try resubscribing. If you can enter your payment details, you can go back to your regular browser and clear its cache. This way, you won't get the same issue the next time you update your payment details. However, if you still can't update it, please try other browsers to check if this issue only exists on one browser or not.

 

If nothing works after doing the basic troubleshooting steps, please contact our Support to check this further. You can follow the steps that Juviel shared above.

 

Looking forward to see your account getting activated. Please don't hesitate to reach out if you still need help with it.

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