When restoring a back up I get the message "cannot remove log file"
Thanks for bringing this matter to my attention, @OTNW.
I’m here to make sure you’re able to restore a backup copy of your company file.
The reasons behind this error message could be:
Let’s perform the first solution to this problem by removing special characters from the company file name. Let me show you how:
If the file name is not the reason for this error, check out the solutions 2-6 in this article to fix the problem: Error: Failed or Error: Restore Failed, when you try to restore a backup.
This information should help you troubleshoot and resolve the error prompt when restoring a backup in QuickBooks.
Post again in the Community and let me know if this works out for you. I’m always here to help. Have a good one!
One thing that I found helpful is to close out of Quickbooks and restart my computer. After that, I was able to restore the backup without a problem.