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Established Member

error message

Just upgraded from 2016 Premier to 2019 Premier.  Installation went fine, no problems.  But, now every time I open one of my company files, I get a pop up message: "QB already has a company file open.  If you want to open another company file, close this one first."  I know that I can only open one company file at a time.  Why am I getting this message and how do I stop it?

2 Comments
QuickBooks Team

Re: error message

Thanks for reaching out to the QuickBooks Community, @Longtime_User.

 

I'm here to help isolate the error your getting when opening the QuickBooks Company file. 

 

You'll need to process troubleshooting steps in case there is damage to your company file. Make sure the QuickBooks program itself is working. QuickBooks may be trying to open your previous company, so it's important to isolate if the program or your company file is working.

 

Let's suppress the QuickBooks Desktop application by following the steps below: 

  1. Press and hold the Ctrl key, then double-click the QuickBooks Desktop icon.
  2. Do not release the Ctrl key until you see the "No Company Open" window, unless QuickBooks freezes or gives you an error.
  3. Select a company file, then choose Open.

Next, you'll need to restart your computer to clear processes and temporary data that may be hogging your system resources, then try to re-open your QuickBooks after restarting. 

 

If the error persists, please check this article and scroll-down to Solution 4 to 6 for another recommended solutions: QuickBooks Desktop doesn't start or won't open

 

If you need further assistance with the steps, I recommend you to contact our QuickBooks Desktop Technical Support Team. They have additional tools to pull up your account and do a remote session. 

 

Here's how you can contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

Please let me know how it goes by clicking the Reply button below. I'll be around to help if you additional questions when opening a company file. Have a good day ahead. 

Established Member

Re: error message

I have no problems using my QB in either company file.  It opens and operates fine, just keep having the message pop up.