cancel
Showing results for 
Search instead for 
Did you mean: 
9130347638254916
Level 1

Error on my QB?

Dear QB Online team,

 

Could you please help to check on my issues? I found that here have many duplicates estimate and seem it is monthly duplicates, I have only 2 users and I'm a mainly person who work on QB, I did only one estimate for this customer, but today I found many estimates with same details, I already deleted some, 

 

Could you check and let me know if any setting need for me?

 

I am looking forwards to hearing from you

 

Best regards

 

Mr Saithong

 

 

Solved
Best answer January 20, 2022

Best Answers
LeizylM
QuickBooks Team

Error on my QB?

A warm welcome from the Community, Mr Saithong.

 

I can help you keep from assigning duplicate estimate in QuickBooks Online.

 

It's possible that the other user is making duplicate estimates. You can run through the Audit Log. It's a report of all activities on your company file. 

 

Aside from that, you can look through the recurring list to see if there is a template for estimate that can be created automatically. If so, I suggest  deleting the recurring template for estimates. 

 

To delete: 


1. Go to the Gear icon.

2. Select Recurring Transactions.
3. Find the transaction or template you want to delete.
4. Choose Delete on the drop-down arrow under the Action column.

For more information, please refer to this article: Remove recurring transactions or templates.

 

You may take a look at this article for additional information: How to create a recurring invoice and manage recurring transactions.

 

That should help get you back to business. If you have any more questions about the duplicate transactions, please leave a comment and I will be more than happy to assist!

View solution in original post

2 Comments 2
LeizylM
QuickBooks Team

Error on my QB?

A warm welcome from the Community, Mr Saithong.

 

I can help you keep from assigning duplicate estimate in QuickBooks Online.

 

It's possible that the other user is making duplicate estimates. You can run through the Audit Log. It's a report of all activities on your company file. 

 

Aside from that, you can look through the recurring list to see if there is a template for estimate that can be created automatically. If so, I suggest  deleting the recurring template for estimates. 

 

To delete: 


1. Go to the Gear icon.

2. Select Recurring Transactions.
3. Find the transaction or template you want to delete.
4. Choose Delete on the drop-down arrow under the Action column.

For more information, please refer to this article: Remove recurring transactions or templates.

 

You may take a look at this article for additional information: How to create a recurring invoice and manage recurring transactions.

 

That should help get you back to business. If you have any more questions about the duplicate transactions, please leave a comment and I will be more than happy to assist!

9130347638254916
Level 1

Error on my QB?

Thank you a lot

Need to get in touch?

Contact us