I'm trying to use the Sync With Square APP on QBO.
When I choose the date range to sync, I click RUN and a minute later I get an ERROR.
Anyone know a way around this?
Let me share some information about syncing the Square app into QuickBooks Online (QBO), @rudiford.
Square is a third party application that can be sync with QBO. The data we receive depends upon them what the Square allows.
I want to ensure you'll be guided to the right support. It'd be best if you can contact Square's technical support directly. They have the necessary tools to investigate why the import process failed.
You can also check these articles to learn more about Sync Square:
Don't forget to leave me a reply if you have questions about importing Square transactions in QBO. I'd be glad to assist you further.
Thank you for your reply, however that doesn't help me find the answer.
I'm receiving an ERROR and I can't figure out what is wrong.
Could you look at the image I uploaded to show the error and let me know if its a QBO problem or a Square problem.
I've called QB and spoken with a support person and was told the problem was with Square. I've called Square and they said they are not the problem. Both parties want to pass the buck.
Hi there, @rudiford.
I appreciate you for coming back to us for more support. Looking at your screenshot, I can see that it matches the description of the investigation under INV-38868 that we're working on right now.
At this point, I suggest getting in touch with us so we can add you to the list of affected users. You'll then get notified via email of any updates or available fixes.
For future reference, learn about the default accounts and names that you can use after setting up Sync with Square by reading through this article: Sync with Square - Default Accounts and Names. It also contains answers to the most commonly asked questions in the FAQs section.
I'm always around here to help with your other concerns, @rudiford. Visit us again here in the Community to get support.
I appreciate you for getting back on this thread, @rudiford.
As of now, I’m unable to provide you a specific date as to when the issue about syncing the Square app to QuickBooks Online (QBO) will be fixed.
Rest assured our engineering team is working diligently to resolve this as soon as possible. You’ll want to ensure to contact them as suggested by my colleague katherinejoyceO above. This way, you’ll be added to the list of affected users and be notified via email of any news and updated about the issue. You can follow the steps above on how to reach them.
In the meantime, you can follow the workaround shared by Fiat Lux - ASIA above.
Let me also add this article that you can read for future reference: Sync Square with QuickBooks Online. This can walk you through the steps on how to import your Square data to QBO.
I appreciate your patience while we’re working to fix this. If there’s anything else you need help with your QBO account, you can always leave a reply on this thread. It’s my pleasure to help you. Take care and stay well.
I tried to fill out the Contact Us Form, however it just asks for basic contact info and doesn't offer a space to type in my concern, therefor it won't add me to any list. It seems as if it's a "leave a message" type of contact form. I never received a phone call or email after I filled it out.
Do you think this is a day or two or weeks before it gets fixed?
Thanks for actively responding, @rudiford. I understand we need to fix this issue quickly.
Concerning our Messaging option, it would open a small chat box after you enter your basic contact info and may take a while to populate.
Nevertheless, I've got a better way to contact our Customer Care team quickly. Visit this link: https://help.quickbooks.intuit.com/en/contact.
Then, follow the steps below:
One of our chat support agents will be there for you shortly to attend to your needs.
For future reference, you'll want to check our available hours of support before reaching us.
As always, I'm here to answer all your concerns, @rudiford. Come back to me at any time. Have a great day.
I can provide an update about the error when using Square, scottsfirstaid.
Our Product Team found that a different currency for an account use with Square has been selected during the investigation.
You need to ensure that all accounts you're using with Square have the same currency as QuickBooks Online. If not, transactions will fail to sync correctly.
If the same issue persists, I recommend contacting our QuickBooks Online Team. They can create a new case to isolate the issue again.
Here's how to get in touch with them:
I'm adding these links to help manage the integration:
Keep me posted if you need anything else aside from knowing the update of the issue with Square. I'll b right here to help you.