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rudiford
Level 1

Error Syncing Square with QBO

I'm trying to use the Sync With Square APP on QBO.

When I choose the date range to sync, I click RUN and a minute later I get an ERROR.

Anyone know a way around this?

12 Comments
Rubielyn_J
QuickBooks Team

Error Syncing Square with QBO

Let me share some information about syncing the Square app into QuickBooks Online (QBO), @rudiford.

 

Square is a third party application that can be sync with QBO. The data we receive depends upon them what the Square allows.

 

I want to ensure you'll be guided to the right support. It'd be best if you can contact Square's technical support directly. They have the necessary tools to investigate why the import process failed. 

 

You can also check these articles to learn more about Sync Square:

Don't forget to leave me a reply if you have questions about importing Square transactions in QBO. I'd be glad to assist you further.

rudiford
Level 1

Error Syncing Square with QBO

Thank you for your reply, however that doesn't help me find the answer.

I'm receiving an ERROR and I can't figure out what is wrong. 

Could you look at the image I uploaded to show the error and let me know if its a QBO problem or a Square problem.

I've called QB and spoken with a support person and was told the problem was with Square.  I've called Square and they said they are not the problem.  Both parties want to pass the buck.

 

Thoughts?

Thanks

katherinejoyceO
QuickBooks Team

Error Syncing Square with QBO

Hi there, @rudiford

 

I appreciate you for coming back to us for more support. Looking at your screenshot, I can see that it matches the description of the investigation under INV-38868 that we're working on right now. 

 

At this point, I suggest getting in touch with us so we can add you to the list of affected users. You'll then get notified via email of any updates or available fixes. 

 

Here's how:

  1. Log in to QuickBooks and click Help.
  2. Click Talk to a human to get started. Click the Talk to a human button again, then enter your concern in the field.
  3. Click Contact us, then choose the Start messaging option. 
  4. Enter your concern, and provide all necessary information in the fields. 
  5. Click Send

 

For future reference, learn about the default accounts and names that you can use after setting up Sync with Square by reading through this article: Sync with Square - Default Accounts and Names. It also contains answers to the most commonly asked questions in the FAQs section.

 

I'm always around here to help with your other concerns, @rudiford. Visit us again here in the Community to get support.  

Fiat Lux - ASIA
Level 15

Error Syncing Square with QBO

@rudiford 

For the time being, utilize the trial period of this connector to reconcile your data

https:// synder.grsm.io/quickbooks

 

rudiford
Level 1

Error Syncing Square with QBO

Do you have a timeline in mind when this will be fixed?

I'd like to get back with my CPA and figure out what to do next.

Thanks,

Rudy "rudiford" Ced

JasroV
QuickBooks Team

Error Syncing Square with QBO

I appreciate you for getting back on this thread, @rudiford.

 

As of now, I’m unable to provide you a specific date as to when the issue about syncing the Square app to QuickBooks Online (QBO) will be fixed.

 

Rest assured our engineering team is working diligently to resolve this as soon as possible. You’ll want to ensure to contact them as suggested by my colleague katherinejoyceO above. This way, you’ll be added to the list of affected users and be notified via email of any news and updated about the issue. You can follow the steps above on how to reach them.

 

In the meantime, you can follow the workaround shared by Fiat Lux - ASIA above. 

 

Let me also add this article that you can read for future reference: Sync Square with QuickBooks Online. This can walk you through the steps on how to import your Square data to QBO.

 

I appreciate your patience while we’re working to fix this. If there’s anything else you need help with your QBO account, you can always leave a reply on this thread. It’s my pleasure to help you. Take care and stay well.

rudiford
Level 1

Error Syncing Square with QBO

I tried to fill out the Contact Us Form, however it just asks for basic contact info and doesn't offer a space to type in my concern, therefor it won't add me to any list.  It seems as if it's a "leave a message" type of contact form.  I never received a phone call or email after I filled it out.

 

Do you think this is a day or two or weeks before it gets fixed?

Thanks,

katherinejoyceO
QuickBooks Team

Error Syncing Square with QBO

Thanks for actively responding, @rudiford. I understand we need to fix this issue quickly. 

 

Concerning our Messaging option, it would open a small chat box after you enter your basic contact info and may take a while to populate. 

 

Nevertheless, I've got a better way to contact our Customer Care team quickly. Visit this link: https://help.quickbooks.intuit.com/en/contact

 

Then, follow the steps below:

 

  1. Select the Search for something else option
  2. Enter your concern in the Tell us more about your question field. 
  3. Click Search, then click the Start a Message button. 
  4. Enter all your details in the pop-up window on your left corner. 
  5. Check the box for I'm not a robot, then hit Submit

 

One of our chat support agents will be there for you shortly to attend to your needs. 

 

For future reference, you'll want to check our available hours of support before reaching us. 

 

As always, I'm here to answer all your concerns, @rudiford. Come back to me at any time. Have a great day. 

rudiford
Level 1

Error Syncing Square with QBO

I tried to sync with the Synder platform.  It looks like it only syncs the most recent 10 transactions. Is there a way to go back and sync the past 6 months worth?

Fiat Lux - ASIA
Level 15

Error Syncing Square with QBO

Navigate to dashboard of Synder and find Ïmport Old Transactions".

scottsfirstaid
Level 2

Error Syncing Square with QBO

Have you ever figured out how to fix this?  We are having issues to this day and no one can answer our questions.

MaryLandT
QuickBooks Team

Error Syncing Square with QBO

I can provide an update about the error when using Square, scottsfirstaid.

 

Our Product Team found that a different currency for an account use with Square has been selected during the investigation.

 

You need to ensure that all accounts you're using with Square have the same currency as QuickBooks Online. If not, transactions will fail to sync correctly.

 

If the same issue persists, I recommend contacting our QuickBooks Online Team. They can create a new case to isolate the issue again.

 

Here's how to get in touch with them:

 

  1. Select Help (?) at the top right.
  2. Enter your concern, then select Let's talk.
  3. Select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

I'm adding these links to help manage the integration:

Keep me posted if you need anything else aside from knowing the update of the issue with Square. I'll b right here to help you.

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