getting an error " Quickbooks is unable to find disk space on given location. the currently logged in windows user may not have permission to perform this task. "
it will still create a small 12kb file with "QBTempBackup.tmp �����, �� 18 2019 02 16 46 �"
i have 800GB on c drive and im logeed in windows as admin.
Hi there, @Alamal,
I'm here to give you the steps on how to resolve the back up error you're getting in QuickBooks.
This error normally occur when your Windows access isn't configured to perform tasks like saving QB files. In your case, since you're already signed in as Admin, try reviewing your permissions or add a custom user with Admin rights. Check out this article for the steps: Add, edit or create Windows users with Administrator rights
Another option is to enable the built-in administrator account. It has a lot more privileges than a regular administrator account. We recommend only enabling this if you need to troubleshoot a specific problem, and disabling it when you are done. I highly recommend contacting an IT professional while doing this.
Enable Built- In Admin Account
Once you're done, re-run the backup under the hidden Admin access. Once successful, disable the Admin account. Here's how:
Please update me on how the troubleshooting steps goes. I'm here if you need further help. Have a nice day!
created a new windows user with admin access, opened QB , got an error creating new company file. "unfortunetly Quickbooks encountered an unexpected error while creating this company file, close and resart...."
couldent enable build it admin in windows, got this error " System error 5 has occurred . Access is denied.
Thanks for the update, @alamal1.
I also appreciate you for performing the steps provided by my colleague in this thread.
Every version of QuickBooks has a corresponding component that needs to be updated for the system to function. To help diagnose and fix these errors, let's download and run the QuickBooks File Doctor. This tool analyzes your computer if it's set up correctly.
If you're getting the same result, this can be caused by one or more of the following:
Please follow the solution outlined below to get rid of the error:
Solution 1: Move the company file to the default location
Solution 2: Create a new folder for the company file(s)
Solution 3: Test and Set folder permissions.
You can also check out this article for other troubleshooting steps: Error -6000, -83: An error occurred. This article provides detailed steps when you receive unexpected errors when opening, backing up, or restoring company file.
Keep me posted on how this goes and I'll get back to you.
thank you for your reply, i downloaded the file doctor, it only detected the folder was not shared and applied a correction, but didnt help the issue.
i located the company file folder, properties, security, advanced, i cant see QBDataServiceUserXX. please see attached.
i created a note pad file in that folder and it saved normally.
not sure what do next
Good work for doing the troubleshooting steps my colleagues provided, Alamal1.
It should let you create a backup already. Since you're unable to do so, I'd already suggest reaching out to our technical support for an agent to take a better look at this. They have more tools, like screen sharing, which can help you investigate the error further.
Here's how to get in touch:
You're welcome to post in the Community in case you have other concerns.