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Level 1

Error when opening company

When trying to open one specific company, I get an Warning saying, "Something went wrong while upgrading your credentials. Log in again to continue." After pressing OK to clear the warning, Quickbooks then crashes/closes out completely. It is only with one specific company and I'm using Quickbooks Premier Edition 2019. I've already tried repairing Quickbooks and restarting my computer.

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Error when opening company

Good day, @jared_lopes,


I appreciate your time getting in touch with us and for providing in-depth details about the issue.


May I know the current location of the company file? Is it saved on a remote location or a removable drive? If yes, try saving the .QBW file locally so we can isolate if the problem is caused by the default location.


If it is already saved locally, let's try running the QuickBooks File Doctor to fix corruption issues on the company file. Here's how:

  1. Download the QuickBooks File Doctor on your computer.
  2. Once done, double-click the qbfd.exe . Follow the on-screen instructions to install the File Doctor.
  3. Once installed, the QuickBooks File Doctor opens automatically. If you're not seeing it, try checking for a green wrench icon in your Windows task bar.
  4. Click the drop-down list to find your company file. You can alsp click the browse button and manually locate it to continue.
  5. Chose either Both file damage and network connectivity or Network connectivity only.
  6. Enter the Administrator password of the company file.
  7. Click Next.
  8. Select the correct option when prompted to choose Host/Server or Workstation.
  9. Choose Yes or No if prompted to share your company file.

Once the diagnosis is done, try opening QuickBooks again to see if the issue is resolved. If not, I'd recommend getting in touch with our Technical Support Team. There they have the tools to check what causes this unexpected behavior. They can also provide additional workarounds and can do a screen sharing session to further isolate the error. Here's how to contact them:

  1. Go to this link:
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks version.
  4. Click the Search for something else button.
  5. In the Tell us more about your question box, type QuickBooks Behavior.
  6. Click Search.
  7. Scroll-down and click the Get Phone Number button.

That should get you on the right track, @jared_lopes.


Please notify me on how this goes. I want to make sure this issue gets resolved. Have a good one!

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