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Level 1

Error when trying to email invoices from Quick Books with the pay now link

I am trying to email invoices to my clients.  I keep getting an email and Microsoft Exchange error.   Oddly enough I get the same issue when emailing from ProSeries.  They are both Intuit Products.  I have rebooted several times.  Does not work.  My outlook and all email accounts are sending and receiving fine otherwise.  Suggestions?

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QuickBooks Team

Error when trying to email invoices from Quick Books with the pay now link

Hello, @FullHouse.

 

I've checked from our records and found an ongoing investigation about this error "Outlook cannot log on. Verify you are connected to the network." when sending emails when trying to email invoices form QuickBooks Desktop. Our engineers are now all hands on deck working together to fix the issue as quickly as possible.

 

As a workaround, you can select Web Mail from the Send Forms Preferences when the box populates. Then, select other in the drop-down and put in Server name: outlook.office365.com Port: 993 Encryption method: SSL and email will send without error. Also, most customers resolve the problem by consulting an IT professional and running an extensive repair on the Microsoft Office components.

 

For now, I encourage reaching out to our Support Team so you'll be added to the lists of affected users in the current investigation and automatically receive email notification of the latest updates. To contact support, follow the steps provided in this article: Contact the QuickBooks Desktop Customer Support Team.

 

Add a comment below if you have any other questions. I'm a few clicks away to help. Have a good day!

Highlighted
Level 1

Error when trying to email invoices from Quick Books with the pay now link

Yep, that's the error.  FYI, I get the same error in ProSeries when trying to email out of it.  Wonder if it is related since both are Intuit Products.

Highlighted
Level 1

Error when trying to email invoices from Quick Books with the pay now link

Yep, that's the error I get.  oddly enough i get the same error when trying to email questions out of ProSeries to clients.  Wonder if similar issue since both are Intuit Products.

Highlighted
Level 1

Error when trying to email invoices from Quick Books with the pay now link

FYI, the workaround is not working either.  It keeps saying the password is incorrect, however, I am able to use the same password and login to my account directly using google chrome.  How soon are they planning a fix as right now I am not able to invoice my clients and its killing my cash flow.

Highlighted
QuickBooks Team

Error when trying to email invoices from Quick Books with the pay now link

We don't want you to feel this inconvenience, @FullHouse

 

At this time, we don't have the exact time frame when this issue gets resolved. Rest assured that our product engineers are diligently working for a fix.

 

Since the workaround shared by my colleague Angelyn_T above doesn't work, I highly recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-42598

 

Once an update is available our product engineers will send you an email update about the status of the issue.

 

Here's how to reach them:

 

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Give a brief description of your issue and click Continue.
  4. Select either Talk to a Specialist or Message an Agent. 

You can also visit our blog site so you'll be able to get the latest news on what our Product Care Team is working on. 

 

Thank you for your patience while we're working for a fix. Please know you can continue to reach me here with any additional questions. I'm always here to help. Have a good one.

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