This isn't the kind of experience that we want you to come across, BernieJ.
For us to successfully take a look at your file and check, I'd recommend reaching out to our Phone Support.
You can contact them through this link: Contact QuickBooks Desktop support.
I've also added this guide for some guide about QuickBooks Desktop: QuickBooks Q & A.
I'm just a post-away if there's anything that I can help. Keep safe!
