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NDavis313
Level 1

Errors when importing customers to POS

I'm trying to import customers from a CSV file, into the POS module.  I keep getting an error that says, "Row 2 Last Name field is empty" with the same error showing for every row.  These fields are NOT empty.  What could be the problem?

1 Comment 1
Rose-A
Moderator

Errors when importing customers to POS

Hi, NDavis313.

 

Before importing, ensure that the column cells or fields are formatted correctly.

 

 

To start the process, take note of the following:

 

  • There should be no dashes in empty CSV fields.
  • Remove empty rows and columns.
  • Delete hidden columns.
  • Don't use formulas, hyperlinks, and special characters i.e.: @,#,$,%,&,*.
  • Use “clear contents” instead of deleting info separately.

For more details and figures, see this article for your reference: QuickBooks Desktop Point of Sale: Import and Export overview.

 

For some "How do I" steps in QuickBooks Point of Sale, you can always visit our Help Articles page for reference.

 

I'd be glad to lend you a hand if there's anything else I can help you with. You have a wonderful day.

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