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Level 1

Errors with Chat and Call Back Function

Anyone else experiencing errors with the Chat and Call back function...even calling them does not get you to a live agent.  Please let me know.  Thank you.

3 Comments 3
QuickBooks Team

Errors with Chat and Call Back Function

Hi there, @krysteneads.


I've answered a duplicate post of your concern about issues with connecting to our chat agent or getting a scheduled callback. If you aren't notified of my response, you can open this link:


As mentioned, please feel free to share your QuickBooks questions here on the Community forum so we address them for you immediately.


Leave a comment below if you have any other follow-up questions. I've got your back, and I'm always here to help. Have a good one!

Level 1

Errors with Chat and Call Back Function

Hello Angelyn:

Thank you for your reply.  

I have cleared my browser and every time I try to access Priority Circle or the Chat/Call back directly from my QB Online, it gives me an error.  Either, "Something's not quite right" or "That didn't quite work."  

Even when calling the Priority Circle phone number, I am directed to use the online chat functions with no access to speak to a live agent.  These errors all occur when I am already signed into my QB account.


Errors with Chat and Call Back Function

Hello @krysteneads,


Thank you for letting us know the troubleshooting steps you tried to get rid of the error message. Since the issue persists, we can follow other methods to connect with our specialists. Let me show you how.


  1. Go to the Community Home page.
  2. Scroll down the page and select Contact Us.
  3. Select QuickBooks Online.
  4. On the What can we help you with? section, select Search something else.
  5. Under Tell us more about your question, enter the error message.
  6. Select Search.
  7. Click Start a Message.


On the other hand, you can also use our test drive file to connect with our team via the Help menu. To do so, here's the link where you can access the file: QuickBooks Online Test Drive.


Additionally, I've also included a reference helpful with a compilation of articles you can use while working with us: Help Articles for QuickBooks Online.


Don't hesitate to let me know how it goes in the comments below. If you need further assistance while working with the app, I'm just around to help. Stay safe!

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