Hello.
I'm hoping for an answer from an Intuit representative on this one.
I am an ETL developer who migrates data to and from various systems as my clients' needs dictate. Some of my clients use Quickbooks Online, which as a closed system with no back-end access, makes migration a challenge.
A solution I've used for several years now has been requesting a Quickbooks Desktop company file on my client's behalf. I can then use an ODBC connector to gather the data my client needs.
As recently as October of last year, a client and I went through this process and Intuit was accommodating, providing us with the necessary company file within a few hours of the request. That same client and I tried repeating the process just today and have found the "more info" link under "Desktop" in the data export section of QBO now links to a useless support page that suggests exporting your data in Excel format. Not at all what we needed.
After some digging, we found the data export request form at https://c71.qbo.intuit.com/app/exportqbodatatoqbdt ... the link was provided in these forums by an Intuit employee responding to someone else's difficulties with the data export process. While the form will accept our request, an email is sent to the client almost immediately afterward, stating something has gone wrong and the export attempt failed.
Is Intuit no longer supporting the data export feature? Or are we going about it in the wrong way? It seems Intuit wants to obfuscate this feature to make it as difficult as possible to use, which is exceedingly frustrating. My client is at her wits' end. Any assistance Intuit or the community can provide would be greatly appreciated.
Thank you.
