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Let's figure it out together to ensure your QuickBooks Online (QBO) sign-in information is updated, Grp64.
To better assist you with this, can you clarify where exactly on the QBO page you're seeing the message?
The "update your sign-in info" message usually appears when there is a change with your login credentials and needs to be updated in QuickBooks.
If you've recently changed your password for your Intuit account or associated email, make sure that QuickBooks Online has the updated information. Please follow the steps below to proceed:
- Sign in to the Intuit Account Manager. Use your sign-in info for QuickBooks Online.
- Choose the Sign in & security menu.
- Select the User ID, Email address, Password, or Phone section.
- Make your changes.
- When you're done, click Save.
You can also update your sign-in info from your QuickBooks Online account. See the screenshot below for your visual guide.
Refer to these articles for comprehensive instructions:
Moreover, if you're using bank feeds and your bank has made changes, you need to update your banking login credentials in QuickBooks. Here's how:
- Go to the Transactions menu, then Bank transactions.
- Choose and click on the Edit icon in the top right of the blue tile for the desired account.
- Click Edit sign-in info.
- Enter your Login information and Password
- Hit Save and connect.
Furthermore, if you’ve forgotten your password or lost access to your phone or email address, you can resolve the issue by following the process outlined in this article: Recover your Intuit Account if you can’t sign in.
Following any of the processes above will help you remember the changes you made last year. If you have more questions or concerns about managing your QuickBooks account, please leave a reply below. I'd be happy to further help.
