Hi usernatasha!
I know how important it is to download bank transactions. Allow me to assist you.
The bank error 103 means that the user ID and or the password is incorrect. We need to make sure that what we entered in QuickBooks Online is exactly the same as what you're using when you log in directly to your online banking.
First, go to your bank's website and sign in. If it prompts you to update the login credentials, please follow the steps provided. If everything's good, go back to the Banking menu in QuickBooks Online.
On the Banking menu, select the tile for the affected bank account, click the Pencil icon, then Edit sign-in info. From there, manually enter the login credentials. Select Update.
You also want to check if your bank has an update that requires additional verification. This can also result in bank error 103.
If this error persists, I suggest you reach out to our Support Team again. This way, they can check if there's an issue with your bank.
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Bank Error 103".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
In addition, I added a link you can check: Reconcile an account in QuickBooks Online. This will help and explain how to balance your accounts in QuickBooks Online.
Leave a comment below if you need more help with banking. I'll be here!
