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Level 1

Foreign Currency doesn't apply

Hi 

We have a problem with  exchange on invoices. the main account is  on CAD but the invoices that we create on other platform and are imported via Zappier are a created on USD, but the invoices that are created on quick books goes with a exchange for 1 USD=1 CAD. This is a problem we already update the Currencies, and its updated everyday automatic but at the time to import a new invoice the exchange is still 1 USD= 1 CAD. 


Thanks, regards 

2 Comments
QuickBooks Team

Foreign Currency doesn't apply

Hi there, @IvaniQK.

 

I appreciate doing troubleshooting steps on your end to get rid of the issue. The correct rates conversion of your invoices is my priority, so I'll point you in the right direction. 

 

With this, I'd suggest communicating to the Zappier support to verify if they have any issues or updates on their side. If they don't have one, please reach out to our Customer Care Team. They can take a look at your account in a protected situation and investigate the root cause of the problem. 

 

Here's how: 

 

  1. Go to the Help menu, then choose Contact Us
  2. Type your concern in the box, then hit Let's talk
  3. Choose either Get a call or Start a chat

       4. Complete the obliged information, then submit the request. 

 

Please call our support within business hours to ensure we address your concern directly. For more details, check out this article: Contact QuickBooks products and services Support.

 

I'm including these articles below to learn more about how multi-currency works in the program: 

 

 

Let me know how the call goes and if you have other questions. I'm pleased to assist. Take care! 

Level 15

Foreign Currency doesn't apply

@IvaniQK 

Zapier might be unable to define the multi currency transactions from the app. What is the name of your app? You should try to connect with another available connector to isolate the rootcause.

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