We have a problem with exchange on invoices. the main account is on CAD but the invoices that we create on other platform and are imported via Zappier are a created on USD, but the invoices that are created on quick books goes with a exchange for 1 USD=1 CAD. This is a problem we already update the Currencies, and its updated everyday automatic but at the time to import a new invoice the exchange is still 1 USD= 1 CAD.
I appreciate doing troubleshooting steps on your end to get rid of the issue. The correct rates conversion of your invoices is my priority, so I'll point you in the right direction.
With this, I'd suggest communicating to the Zappier support to verify if they have any issues or updates on their side. If they don't have one, please reach out to our Customer Care Team. They can take a look at your account in a protected situation and investigate the root cause of the problem.
Go to the Help menu, then choose Contact Us.
Type your concern in the box, then hit Let's talk.
Choose either Get a call or Start a chat.
4. Complete the obliged information, then submit the request.