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Experienced Member

Found unmatched product



I'm using a POS system where all my sales reports will be stored at the backend system. I would like to sync the data to QBO however I'm getting the error Found unmatched product. 


This is because I have already deleted the product at my backend POS system. Is it possible to add back the product at my POS system, import the products to QBO then sync the shift reports from my backend system to QBO?


Appreciate your response. Thank you.

1 Comment

Re: Found unmatched product

Hello there, @VinnodG.


Thanks for posting here in the Community space. I can help you import your data in QuickBooks Online (QBO).


Currently, QBO doesn't support syncing the data from the POS system, which is also the reason why you're getting the Found unmatched product error.


As a workaround, you can manually import the file. The supported file types are CSV (Comma Separated Values) and XLS/XLSX. Make sure to meet the format and mapping requirement to avoid data issues.


For in-depth information, please refer to the links below.

Here are the initial steps in importing data:

  1. Click the Gear icon.
  2. Choose Import Data.
  3. Select the data file type.


That should keep you going today, VinnodG. I'm still here to help you more if you have follow-up questions. Just drop a comment. Wishing you all the best!