I'm here to share details about the terms and conditions for the free QuickBooks Self-Employed (QBSE) subscription, @chaskins. This way, you'll be able to determine the actions you need to take in checking the charges you've acquired and verify your account's profile.
Based on your complete description of the issue above, I can see that you've paid for a separate QBSE subscription to finish recording your taxes. Generally, you'll receive your free QBSE subscription when you pay for your 2019 TurboTax Self-Employed or TurboTax Live Self-Employed extended return between 4/16/20 - 10/15/20. Then, sign-in and access your QBSE account via mobile app or TurboTax Self-Employed page at least twice by 12/31/20.
You're on the right track in inquiring about your subscription charges. Since you've got a confirmation from TurboTax about getting another year of free QBSE subscription, I'd recommend contacting our QuickBooks Self-Employed Support team. They can review your subscription status and check if you're logged into the same profile for both TurboTax and QBSE. Here's how:
- Go to the Assistant menu.
- Enter Talk to human in the Type something field.
- Type in Talk to a human again.
- Click the I still need a human option.
- Choose either Message an agent or Get a callback.
In the meantime, you can refer to this article to learn more about the terms and conditions in getting your complimentary QBSE account: What to do if your free QuickBooks Self-Employed subscription ended on April 30th.
I'm also adding this article to further guide you on the things you need to do in getting ready to file your taxes with QBSE: QuickBooks Self-Employed annual tax guide. It contains instructions and necessary articles to help you prepare your returns accordingly.
Please let me know if you have other concerns. I'm just around to help. Take care always.
