Hello, Ren.
It's good to hear that you're making a training video for those aspiring to learn QuickBooks! I'll help you get back on track and ensure the contents of the Gear icon will load up properly.
This can be caused by a simple webpage issue, so you'll want to refresh the page by pressing F5 on your keyboard. That way, the contents of the Gear icon menu can load up properly.
However if the contents of the menu doesn't load up after refreshing, then this is likely a cache-related issue. You can rule this out by using a private or incognito window (best way to check for cache issues):
- Google Chrome: CTRL + Shift + N.
- Microsoft Edge: CTRL + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Safari (new versions): Command + Shift + N
Log in to your QuickBooks Online sample company, and check the contents. When they load up properly, go back to the regular browser and clear the cache. Close out any of the browser's instances to complete the process.
Another thing to do is to use another supported browser (if clearing the cache on the current browser won't work).
Though, you'll also want to check your internet connection. Connectivity issues can also affect how the contents would load up.
After loading up the contents properly, you might find our tutorial videos helpful in making your training materials. Check them out here: Video tutorials for QuickBooks Online.
If you also need to add some training materials regarding reports, this article has all the details you need: Run reports in QuickBooks Online.
Do you have any follow-up questions while navigating around QuickBooks Online? Post your replies here and I'll get back to you with some details and guides. Have fun on making your training materials.
