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Level 1

Getting error message when I try to access paycheck list. What is the solution?

May I please contact a human?
1 Comment 1
QuickBooks Team

Getting error message when I try to access paycheck list. What is the solution?

Hi there, @drperri.


Let's figure out the possible reasons why you're getting an error message when trying to access the paycheck list. 


To begin with, I would like to know the exact message you've got for me to gather enough details and give you the right troubleshooting steps. If you wish to connect with live support, yes, you can set a scheduled callback through your QuickBooks Online account.


Here's how:


  1. Sign in to your QuickBooks Online company.
  2. Go to the Help (?) menu at the top right of the page, then click on the Contact Us button.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.


To contact support at your most convenient time, open this link, then look for the details under the Support Hours section.


For additional guide, while accessing the Paycheck List to either print pay stubs or review your past paychecks, you may open this article.


Please know that you can as well run payroll reports to view useful information about your business and employees. You can open this link for your reference.


Please let me know in the comment section if you have any follow-up questions or concerns. I'm always here to answer them. Take care and enjoy the rest of the day!

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