Let's get this working so you can open your accounts in QuickBooks Online, Retha2.
Before we dive in, can you tell us if you're seeing an error message when you try to open or click on the name of the company?
It's important to note that a build-up of cache and other browser-related issues can cause QuickBooks Online to behave unexpectedly.
I'll provide troubleshooting steps to address some of the most common browser issues and banking errors when working in the program.
You can start by making sure you use a supported, up-to-date browser.
Then, take the following steps to address any saved data that is causing the issue:
- Use a private/incognito browsing session or restart your browser.
- Clear your browser's cache.
- Add Intuit as a trusted site.
After going through all these steps, log back in and check if you can now open an account or company.
Let me also share this article for additional troubleshooting: Why Doesn't Anything Happen When I Select A Button Or Link?
For additional reference, here are a couple of articles that can be helpful when working in QuickBooks Online:
If you have any more questions or need further assistance while performing tasks and bookkeeping in QuickBooks Online, please don't hesitate to reach out to the Community for additional support.
