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mfales
Level 1

Good day, we are not getting the latest transactions from Amex cards. The last update was on April 14th. It shows the error 102 and to wait few hours. How can we update?

 
8 Comments 8
Charies_M
Moderator

Good day, we are not getting the latest transactions from Amex cards. The last update was on April 14th. It shows the error 102 and to wait few hours. How can we update?

Thanks for making it here, mfales.

 

Error 102 occurs when QuickBooks Online (QBO) is unable to establish a connection to your bank's website. To get this fixed, you'll want to manually update your bank in QBO.

 

Here's how:

 

  1. Go to the Banking tab.
  2. Select the bank account and click Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
    QBO Update.PNG

 

I'm sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

You might need this article for the steps on how to matching and manage your downloaded transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Be sure to drop me a reply if you have additional banking questions. I'll be here to help. Stay safe and have a good one.

mfales
Level 1

Good day, we are not getting the latest transactions from Amex cards. The last update was on April 14th. It shows the error 102 and to wait few hours. How can we update?

@Charies_M We update the banking tab every 2-3 hours and the transactions are not downloaded since April 14th. Could you please check our Amex connection? Or how could we fix it? 

Thank you

mfales
Level 1

Good day, we are not getting the latest transactions from Amex cards. The last update was on April 14th. It shows the error 102 and to wait few hours. How can we update?

@Charies_M We update the Banking tab every 2-3 hours and still the same.. The transactions are not being downloaded. Could you please check our Amex connection? How could we fix it? 

Thank you

Candice C
QuickBooks Team

Good day, we are not getting the latest transactions from Amex cards. The last update was on April 14th. It shows the error 102 and to wait few hours. How can we update?

Good morning, @mfales

 

Thanks for reaching back out to the Community and keeping us updated. This helps us take a further look into the issue and see what the next steps to resolve this needs to be. 

 

I know in order to keep up with your financial information, you need the Amex connection to work properly. After some digging, I discovered this error message (102) with the Amex connection is an ongoing investigation. This means that other users are receiving the message as well. 

 

To ensure that it gets fixed as soon as possible, you'll need to get in touch with our Customer Support Team. They'll be able to add you to a list of affected users, so you'll receive updates about the issue via email. Don't worry. I can walk you through the steps. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Click the Contact Us button in the pop-up. 
  3. Give a brief description of the problem (Amex Connection Error Message 102) (INV-57443). Tap Let's Talk
  4. Scroll down and choose to Get a callback

 

It's that simple. Our Product Engineers are working hard to ensure this gets resolved as soon as possible so that everyone can get back to running their business. 

 

In the meantime, until the connection is properly fixed, you can manually upload the transactions if you'd like. 

 

Let me know how the phone call goes. If you need any updates about the investigation, you can always come back here. The Community and I are here to have your back. I hope to hear from you soon! 

mfales
Level 1

Good day, we are not getting the latest transactions from Amex cards. The last update was on April 14th. It shows the error 102 and to wait few hours. How can we update?

@Candice C Hi Candice, thank you for your reply. I clicked the Contact Us-Get a callback but I didn't receive the calls back. Also I tried to connect with Support Team via chat, but also unsuccessful. 

We are still not getting the latest transactions from Amex account. The last update was on April 14th... Nothing was changed, except that now it shows the error 105. 

Could you please give us the update if your Product Engineers are still trying to resolve it? 

 

AileneA
QuickBooks Team

Good day, we are not getting the latest transactions from Amex cards. The last update was on April 14th. It shows the error 102 and to wait few hours. How can we update?

I know how urgent it is to get a call back from our representatives, mfales.  

 

With the current global pandemic of Coronavirus, we have limited staffing. I suggest waiting for the call back from our support. They will call you as soon as they're available. Please check our support hours

 

Also, I've checked with the INV-57443 provided above it's still in progress.  Rest assured, our software engineers are working hard to resolve this issue permanently. If you have been added to the list of affected users. We'll be sending you updates via email once we get this sorted out.  

 

We appreciate your patience while our engineering teams are trying to sort this out. Stay safe!                                                                  

mfales
Level 1

Good day, we are not getting the latest transactions from Amex cards. The last update was on April 14th. It shows the error 102 and to wait few hours. How can we update?

Hi Ailene, 

Thanks for your reply. The Amex cards were started to be downloaded from end of April and then we stopped to get the latest transactions again from May 4th. 

Could you please check and create the ticket again for us so your engineers can resolve the issue? 

Thank you in advance. 

Tori B
QuickBooks Team

Good day, we are not getting the latest transactions from Amex cards. The last update was on April 14th. It shows the error 102 and to wait few hours. How can we update?

Hey there, @mfales

 

Thanks for following up with us and letting us know that the transactions stopped again. 

 

To open a new ticket for this concern, I recommend contacting our technical support team. Our tech support can review your account in a secure environment and further investigate the root cause of the issue. I've included some steps to arrange a call back below. 

 

  1. Click on the Help icon.
  2. Tap on the Talk to a human menu and enter the concern.
  3. Follow the on-screen instructions to complete the process.
  4. From the option, choose to Get a callback.

I'll be here if you have any additional questions or concerns. Please feel free to reach out to the Community at any time. Take care! 

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