Showing results for 
Search instead for 
Did you mean: 
Level 1

got overcharged

I"ve recently become aware that Intuit is charging me $60.60 per month instead of our downgraded service of $19.97. I downgraded my services in 7/17/17 with a wonderful woman Maggie. I was sent an email last year our payment didn't process, due to a stolen credit card that was disabled. I issued the new credit card and have just been made aware that since that point they have been charging me $60.60 instead of our $19.97 regular service. I tried to immediately down grade the account online and was unable to  since they insisted that our old bookeeper (2014)  was the MASTER ADMIN. I showed them the email where she states she is off the account even. We have now, after 10 days and countless emails and phone calls 4.3 hours long, gotten the MASTER ADMIN to be me again. I have now down graded the account and they  now REFUSE TO GIVE ME A $406.30 ( $60.60 instead of $19.97 a month) that I have been overcharged since MAY 2018. Who do I contact to rectify this matter? 

1 Comment
QuickBooks Team

got overcharged

Hi, Parisgordon.


Thanks for taking the time to reached out to us. I want to make sure that you're able to get the assistance that you need.


I appreciate the details you've provided about the over charges on your account. As much as I would love to get this handled directly, pulling up your account to check your billing history requires your company information, which I am unable to do in this public forum for security purposes.


I encourage you to contact our QuickBooks Online Payroll Support Team so they can take a look at the charges on your account in a secure environment and provide you with further details.


Here's how you can contact our payroll support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Click Contact us to connect with a live support agent.

For additional reference, you may visit these articles:

Please know that you're always welcome to post if you have any other concerns about your QuickBooks payroll. Wishing you and your business continued success. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us