GPS tracking

Hello @Ladd1! Thank you for contacting the Community, we are happy to help you with this question. 

The GPS settings for TSheets can definitely be confusing sometimes, so let me first explain how it affects the app. Within your TSheets account, if you have the Location set to required, that means that the employees need to allow the TSheets app access to their location "always" and not just while the app is running or open. The reason for this is, without that setting on "always", the GPS would only function if the app is open on the screen, the user is clocked in and the app is not minimized to the background. As soon as the employee toggles away from the app, or goes to a different application, the GPS would not work anymore. With that being said, TSheets is set up to track employees only while they are clocked into the app, and stop tracking once they clock out. It is worth mentioning that TSheets will not track the employee while they are clocked into breaks.

As far as the app draining the battery, your employees can check how much battery the TSheets app is using. 

The TSheets app was built to use as little battery as possible since it typically runs at least 8 hours, so it is best to have the employees check how much it is actually using. If it is more than expected, they can definitely send in a mobile report from their TSheets app.

• While logged into the app, touch More along the bottom
• Then Settings and Help & Support
• Lastly choose Report a Problem

The great thing about this is that the report goes straight to our Support Team so they can take a look at the logs. Please encourage your employees to screenshot the battery amount TSheets is using in their settings and attach to this report. 

I know other customers like yourself have mentioned limiting the amount of GPS points pulled, so we would love for you to submit this idea in your TSheets account. 

Web:

•  Log in to your TSheets account 
• In the upper right hand corner, click on the question mark symbol
• Then select Suggest Idea

App:

• Log into the TSheets App
• Touch More along the bottom right
• Then select Settings followed by Help & Support
• Select Suggest an idea 

Please explain your request to have TSheets only pull GPS location when the employee clocks in and once they clock out. Any additional information about how this would help your company or employees is appreciated. 

Thanks again @Ladd1, looking forward to seeing more of you in the Community. Have a great day!

Does anyone know why three of our employees dont have their GPS tracking on their phones when our company settings require it to be on when they are clocked in??  I wanted to check with you before addressing with the employee? Thoughts?

Hey there, Akerzman.

Thanks for posting here in the Community, because this is a public forum setting, we can't see into your personal account to tell why certain employees GPS locations might not be working, however, fear not because I can help you get to where you need to be to find that information. First off, you can check out this helpful article that highlights GPS tracking and everything you need to know about it.

You can also contact our support team, they will be able to deep dive into your account with you to help determine what's going on with your employees and their GPS settings. To reach them, follow these steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

If there's anything else I can do to help, feel free to post here anytime. Thanks and have a lovely day.