Hacked licence

Hello josephmontuori!

We don't want you to feel that way. I'm here now so I can help you in migrating your QuickBooks Desktop to your new computer.

You can transfer your QuickBooks Desktop by using our Migrator Tool. All you need is an internet connection and a USB flash drive with enough storage to hold your QuickBooks files. With the use of the USB flash drive, it'll be easier to migrate to the new computer.

Please check this article for the detailed steps: Move or reinstall QuickBooks Desktop to another computer.

Also, I still recommend contacting our Support Team. Your details must be updated and only our Support Team has the tools to better assist you with it.

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter "License Info", select Let's talk and then choose a way to connect.

Also, you can log in to your CAMPs so you can manage or update your account. You'll see from there your license info. Check this link for the detailed steps: Change, manage or update your Intuit account with CAMPs.

I also added this link if you need assistance in running, customizing, and saving a report: Understand reports.

Keep on posting here if you need more help with the installation. Wishing you all the best!

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@josephmontuori wrote:

I tried to explain that I purchased in July 2020 and been using ever since with out any problem,

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@josephmontuori 

How did you purchase it and who installed the license for the first time on your machine?

Thank for the reply

the problem is not migrating and and installing, I fully understand the process

at the end of the install it asks for and activation code to register the software, speaking with tech support the code  can only be generated to the registered user,  my licence is no longer registered to my business

there fore the  code can't be generated, as long as my old computer hold out  there will be no problem

I don't how my licence got hacked, I upgraded to quick book desktop premier 2020 on July 7 2020 and been using ever since

 I don't use my online account so I never detected the problem till now.

the solution to the problem should simple to generate a code for the licence however with the guideline quick books has in place it becomes very difficult, and since they have move to yearly subscription even more so. 

To answer your question I spend more than few hours with different techs and submitted multiple copies of documentation only to receive the same response

the reply is always, there is no account registered to that licence with that business name .request can't be approved.

I am a small business owner and the reason I chose quick book, because if the one time fee to purchase the 

licence I dint expect that they would move to  yearly subscription. I will keep using quick books desktop as long as my computer hold out. Until I find an alternate solution

Purchased online digital copy from home tax refund quick book retailer July 6 2020, my son installed it on July 7 2020 to upgrade from quick books 2016 desktop premier, bin using with out problem till know 

Purchased digital copy from home tax refund quick book  online  retailer July 6 2020

my son installed July 7 2020, bin using ever since with out any problem 

only when I tried to move it ran into an activation problem

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@josephmontuori wrote:

Purchased digital copy from home tax refund quick book  online  retailer July 6 2020

my son installed July 7 2020, bin using ever since with out any problem 

only when I tried to move it ran into an activation problem

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@josephmontuori 

When your son installed the license for the first time, he had to register it and you would find it on your CAMPS. You have to able to login to your CAMPS as the Primary Admin and find your license information in there. Support won't recognize your claim unless you are the Primary Admin.

https:// quickbooks.intuit.com/learn-support/en-us/help-article/account-management/change-manage-update-intuit-account-camps/L9JzypgMF_US_en_US

just as I thought, after following the camps link, I found that my licence is tied to a different email than me or my sons email, when I tried to transfer, the code goes to the email of the licence is tied to li****[email address removed]

don't know who this is and how they got a hold of my licence

what other option do I have? to claim  my licence? 

I understand the importance of being able to obtain your license number for the installation, @josephmontuori.

Since the license is tied to a different email, I suggest changing your primary email address. This way, you can log in to CAMPs and claim your license from there.

Here's how:

1. Sign in to Your QuickBooks Account (CAMPS) online.
2. From the Primary Contact section and hit Change.
3. Choose the new primary contact from the list of contacts on the account.
4. Click on Save and Close.

In case the primary contact is no longer linked to the company and you'd like to change it to a new one, you can send a request to our team to change it.

It's our pleasure to assist you with any more questions you have about QuickBooks or installation. Stay safe!

@josephmontuori 

It is highly possible you were purchasing a pre-registered license. Contact your seller and ask them to transfer the Primary Admin of the CAMPS. If they refused, you don't have any option but purchasing a new license. You can still purchase a new one time license of QBD 2021.