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tennisfan
Level 2

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

I updated my Mac laptop OS to Mojave tonight and had no idea it wasn't compatible with my Quickbooks for Mac 2013 program. Now I have no access to my accounting files. I can't find any way to upgrade to QB 2016 for Mac and Mojave doesn't work with QB 2021 for Mac. What do I do and how can I even import the information somewhere? Thanks in advance! 

Solved
Best answer December 23, 2020

Best Answers
Fiat Lux - ASIA
Level 15

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

QBD Mac 2019 and 2020 support Mojave. You may utilize the trial license of them for the time being prior to decide your next step.

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5 Comments
Fiat Lux - ASIA
Level 15

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

QBD Mac 2019 and 2020 support Mojave. You may utilize the trial license of them for the time being prior to decide your next step.

View solution in original post

IntuitBrooks
Level 9

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

The current trial should be QuickBooks Mac 2021 and will run on Mojave. It will open the file. 

tennisfan
Level 2

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

Thanks - I tried the trial offer, but it said it needed an OS of 10.15 or higher and my Mojave is 10.14. Good news though is that I was able to speak to an awesome representative at Intuit for Mac and was able to upgrade so I'm all set. Appreciate your reply! 

tennisfan
Level 2

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

Thank you - I was able to talk to an awesome Intuit for Mac representative and got set up with the 2020 package. 

tennisfan
Level 2

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

Thank you - I did try the 2021 trial but it said it only worked with an OS 10.15 or higher and my Mojave is 10.14.  But the good new is I was able to talk to an awesome Intuit for Mac representative and got set up with the 2020 package. Appreciate your reply! 

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