Since you have already attempted to update and relink the account, and those standard troubleshooting steps did not resolve the sync. I recommend contacting our live support team. They can investigate the backend of your connection to identify why the transactions are not appearing.
Here’s how:
1. Log in to your QuickBooks account.
2. Click the Help (?) icon in the upper right-hand corner.
3. Select the Search tab and enter a brief description of your concern (e.g., “unable to get transactions from Chase Bank”).
4. Click Contact Us.
5. Select Callback or Chat to connect with a live agent.
Please visit this article to learn when the right time is to contact our team: QuickBooks Online expert service hours.
In the meantime, you can manually upload your data to keep your books current. Go to Settings > Import data, and choose Bank Data. From there, you can drag and drop a CSV or QBO file exported from Chase to upload your transactions immediately.
If you have questions or clarification, please let us know below. We're here to help.
