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michelle-cafefus
Level 1

Hello does anyone know what this error message means? "All Reimburse Charge CCBT sequences need to be mapped. Missing sequence: 2 for Reimburse Charge: 35482"

I am getting this message when I am trying to save an invoice I have made to invoice companies I need to charge pass through expenses. I bought them and now want to pass through to company so I can get paid back. Thank you.
1 Comment
Joesem M
QuickBooks Team

Hello does anyone know what this error message means? "All Reimburse Charge CCBT sequences need to be mapped. Missing sequence: 2 for Reimburse Charge: 35482"

Thanks for bringing this particular message to my attention, @michelle-cafefus.

 

Currently, we have an ongoing investigation about getting an error message upon saving an invoice into QuickBooks Online. Our product engineers are actively investigating to have a permanent fix.

 

I want to ensure you're in the loop about the investigation's status and its resolution. With this, I recommend contacting our Customer Care Team so you'll receive email updates. Please provide the INV-51508 to our representative as your reference. You can also check out our support hours before getting in touch with them.

 

Here's how to reach us:

 

  1. Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter what you're needing assistance with in the How can we help? field and choose Continue
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

 

I'm also adding here some resources about managing your transactions and how you enter it in QuickBooks:

 

 

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.

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