A seamless connection between your QuickBooks Payments and Solopreneur accounts allows faster payment processing, galich18vlad. I'll guide you through the process of restoring this connection.
To better assist you, can you clarify what happens when you sync your Payments account with QuickBooks Solopreneur? You also mentioned that you created a new account. Is it a new QuickBooks Solopreneur or Merchants account? This information will help us pinpoint the root cause of the disconnection.
In the meantime, let me share these steps that can resolve unexpected results when activating or syncing services in QuickBooks:
First, make sure to add Intuit as a trusted site. Then, use the most up-to-date versions of these supported browsers when logging into QuickBooks Online:
Once done, sign back into your account to verify if the connection has been successfully restored.
For further assistance with online customer payments, I recommend reviewing these resources:
Should you encounter any other questions or concerns related to receiving and managing customer payments in QuickBooks, please don't hesitate to reach out again. We're always here to provide support and guidance when you need it.
