I know the importance of determining the reason for the closure of your account. Allow me to direct you to the appropriate support team that can verify the status of your account.
Before we proceed, could you verify what you mean by the account being closed? Has the billing subscription been canceled or suspended, or can't we log in to QuickBooks?
If your account has been deactivated in QuickBooks Online (QBO), one possible reason could be its inactive status. In such cases, you might face difficulties re-adding the bank account to QBO. It's essential to verify the account's status and take the necessary steps to reactivate it, ensuring seamless integration and management of your financial data within the platform.
Thus, we'll have to figure out why the account is closed. To do so, we will need some personal information to verify your account. I suggest that you get in touch with our Customer Care Support Team to review the security of your account.
You can follow the steps below to reach them:
- Sign in to your QuickBooks Online company.
- Navigate to the (?) Help section. Which will bring up the QuickBooks Assistant window.
- In the Type or Ask Something field, enter your inquiry.
- Press Enter on your keyboard to send it.
Please consider checking our available hours when contacting them since they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.
Additionally, I'll share this article to help you track bills and record payments: Enter and manage bills and bill payments in QuickBooks Online.
I will monitor this conversation closely and would like to be informed of any developments to ensure you receive prompt updates and resolution. Feel free to add any other queries to this thread.
