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I'd be delighted to get you moving in the right direction to get the support that you need, @monica2004colomb.
You can schedule a callback from the Phone Support Team using the In-Product Help menu. This way, you can get in touch with someone to assist you with anything you need at a time that's most convenient for you.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
These instructions are also available from our guide on contacting QuickBooks Online support for your convenience. Please keep in mind that this is a public forum and you should refrain from sharing any personal or private business information.
Furthermore, I also have all of the resources necessary to handle QuickBooks issues from right here. You can leave a reply below and I'll be more than happy to lend a hand.
Thanks for coming to the Community, I look forward to hearing from you again.
