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sean-innovationb
Level 1

Hi guys, what does this mean, "Unexpected error (-12476 )" ? Anyone has any idea about it? Thanks.

 
3 Comments 3
SarahannC
Moderator

Hi guys, what does this mean, "Unexpected error (-12476 )" ? Anyone has any idea about it? Thanks.

Hello there, sean-innovationb.

 

That error can be a browser-related issue. Still, I'd like to clarify what part in QuickBooks you received this error. This can also help me check using my available resources and provide you exact answer and solution to this unusual error.

 

We can perform some troubleshooting steps to get around these unusual numbers. We can access your account on a private or incognito window. It helps us check the cause of the issue and prevents your browser from storing additional cache. Here's how:

 

  • Press keys: Ctrl Shift (Mozilla Firefox & Microsoft Edge browser)
  • Press keys: Ctrl Shift +(Google Chrome browser)
  • Press keys: Command +Shift +(Safari browser)

 

Then, we can clear the cache and temporary internet files to optimize the browser's performance. Deleting cache and temporary internet files will also help delete the information stored in your browser. Another way is to use compatible browsers with QuickBooks Online. We can utilize these links for further guidance:

 

 

Also, we can read through these articles to learn how we can manage our sales, payments, and expenses:

 

 

Stay in touch on how performing these steps go. You can comment below if you have other concerns while doing tasks in QuickBooks. Take care always.

sean-innovationb
Level 1

Hi guys, what does this mean, "Unexpected error (-12476 )" ? Anyone has any idea about it? Thanks.

Hi SarahannC,

Thanks for your comments. 

We tried to use another browser to login and after sync, the errors occurred again. I an guessing they are not due to the browser historical data? 

These errors are coming from the inventory section:

Failed 
05/17/2022 13:13:53
Syncing Product WINEBOW-30210676 - De Wetshof Lesca Chardonnay 2020
Unexpected user error. ( -12476 )

Failed
05/17/2022 13:13:53
Syncing Product VERITY-XL0215-2016 - Yacoubian-Hobbs Areni 2017
Unexpected user error. ( -12476 )

Failed
05/17/2022 13:13:53
Syncing Product SKURNIK-US-SOV-40-17 - Soter Mineral Springs Ranch Pinot Noir 2018
Unexpected user error. ( -12476 )

Thanks. 

Sean

sean-innovationb
Level 1

Hi guys, what does this mean, "Unexpected error (-12476 )" ? Anyone has any idea about it? Thanks.

Hi SarahannC,

 

Thanks for your comments. 

 

We tried to use another browser to login and after sync, the errors occurred again. I an guessing they are not due to the browser historical data? 

 

These errors are coming from the inventory section:

 

Failed 
05/17/2022 13:13:53
Syncing Product WINEBOW-30210676 - De Wetshof Lesca Chardonnay 2020
Unexpected user error. ( -12476 )

Failed
05/17/2022 13:13:53
Syncing Product VERITY-XL0215-2016 - Yacoubian-Hobbs Areni 2017
Unexpected user error. ( -12476 )

Failed
05/17/2022 13:13:53
Syncing Product SKURNIK-US-SOV-40-17 - Soter Mineral Springs Ranch Pinot Noir 2018
Unexpected user error. ( -12476 )

 

Thanks. 

 

Sean

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