Hi I’m having no luck connecting my bank accounts. I’ve been trying since last night and ready to run for the hills. I’m switching on and off my WiFi as this loads up but then it takes me nowhere.
It's my pleasure to help reconnect your bank account to QuickBooks Self-Employed, @andrea.mckernon.
Before diving in, may I know the specific bank you're trying to connect in QuickBooks? Or did you encounter an error message? So I'll be able to check in the system if there is an ongoing system enhancement in our end.
If you're unable to connect your bank account because it’s not showing on the list participating financial institutions, we would send a request. When you see the Request support for your bank button, click it and enter the bank's URL before hitting Request.
If your bank account is showing on the list, let's reconnect your account using a private browser to help us determine if this is a browser-related issue. To open access QuickBooks using a private browser, you may use either of these shortcut keys:
Ctrl + Shift + P (Firefox)
Command + Shift + N (Safari)
Ctrl+ Shift + N (Google Chrome)
If you're able to connect your bank account using a private browser, you may need to clear the cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Alternatively, you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.
You may also read these articles to learn more about online banking:
Based on the amount of details that you've provided, we currently don't have any ongoing system enhancements. Since you're not having any luck connecting your bank account after trying the steps listed by my colleague above, I recommend contacting our technical support team. They have the tools available to review your account securely and investigate the issue further. I've included the steps below to contact support.
1. Select Assistant in the top right corner.
2. Type Talk to a human in the text box. Then, hit the enter key on your keyboard.
3. Enter your concerns. Such as connect bank account.
4. Click, I still need a human.
5. Choose a way to connect with support.
That's all there is to it. Let me know if you have further questions or concerns. You can reach out to the Community any time. Take care!