QuickBooks requires supported format to view the receipt photo, lazraq07. Let's make sure that the photo is supported and do troubleshooting steps to successfully view your receipt.
Before we start, could you please tell us which device you are using? Different devices can encounter various issues, and we are prepared to offer you the most suitable troubleshooting steps tailored to your specific device.
If you are using computer, please ensure that the receipt photo is uploaded in a supported format such as PDF, JPEG, JPG, GIF, or PNG. If the photo is in one of these formats and you are still encountering issues, we can perform a browser troubleshooting to see if cached data and cookies can accumulate and cause conflicts or outdated content to be displayed.
If you are using an Android mobile device, try resetting the app data as the stored cache might be causing unusual behavior in the QuickBooks app.
Here's how:
- Go to Menu ☰, then select More Options ⋮.
- Tap Settings and click Refresh Data.
- Tap YES to confirm.
If you are using iOS mobile devices, you can also reset the app data to resolve this.
Here's how:
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data.
- Click Refresh to confirm.
If the problem continues using your iOS device, this will need a closer review by our live expert support team. They are equipped with tools that enable them to review and resolve the issue in real-time.
Here's how you contact our live experts:
- Sign in to your QuickBooks Online account.
- Click (?)Help at top right corner.
- Enter your concern and click Let's Talk.
- Select Contact Us to connect to live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
- Please be guided that our support hours are as follows:
- Plus, Essentials, Simple Start M-F 6AM to 6PM PT and Saturday 6AM to 3PM PT
- Advance, they are open 24/7
For more detailed information about uploading receipts, including supported formats and how to convert images to a supported format, please read this article: Upload your receipts to QuickBooks Online.
I've included some articles that may assist you with emailing receipts and bills, as well as reviewing and categorizing them into the correct accounts in QuickBooks Online:
We're here to help you ensure your photo is in a supported format and to assist you in successfully viewing your receipt in QuickBooks. If you have any questions or need further clarification, please don't hesitate to hit the reply button. We're always happy to assist you.
