Hi, my bank accounts won't connect. I've tried to reconnect multiple times. But, no luck. please help

It's my pleasure to help reconnect your bank account to QuickBooks Self-Employed, jamieparkerfloor. 

Before diving in, may I know the specific bank you're trying to connect in QuickBooks? Or did you encounter an error message? So I'll be able to check in the system if there is an ongoing system enhancement in our end.  

In the meantime, let's try reconnecting your account using a private browser to help us determine if this is a browser-related issue. To open access QuickBooks using a private browser, you may use either of these shortcut keys: 

• Ctrl + Shift + P (Firefox)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome) 

If you're able to connect your bank account using a private browser, you may need to clear the cache of the regular browser you're using. Clearing the cache or cookies is the best way to get a clean slate for your browser.  Alternatively, you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.  

If the same thing happens. I'd suggest contacting our Customer Support Team. They'll be able to pull up your account in a secure environment and investigate what's causing this issue.  

You may also read these articles to learn more about online banking: 

• Connect bank and credit card accounts to QuickBooks Self-Employed 

• Reconnect your bank account in QuickBooks Self-Employed 

• Categorize transactions

Please keep in touch with me here for all of your QBSE needs. I'll always have your back. Take care always!

Hey, there are multiple accounts. I'm using the android app, when I click on reconnect my account, I have to fill in the details, I get a phone call with a code, enter the code. Then it buffers for a long time and then says it failed. 

I'm confused.  Please help

Hello again, jamieparkerfloor. 

Thank you for reaching back to the Community. Since you're using a mobile app, let's isolate and do a few troubleshooting steps to get this working on your mobile. Here are the things that we can do: 

• Restart your phone and launch again the app 
• Update your phone's operating system
• Uninstall/Reinstall the app

I suggest ensuring you download the QuickBooks Self-Employed (QBSE) app. You can install the app using the links below for android device: 

• Android: https://play.google.com/store/apps/details?id=com.intuit.qbse&hl=en 

These troubleshooting steps will help us refresh the compatibility of the application to your mobile phone.  

Reach out to me whenever you have additional questions or concerns. Please know the Community has your back, and I'm here ready to help you. Have a good one.