How can a renew its subscription by credit card when none of the QuickBooks Administrators are no longer with the company?

Hi there, rgerstein. Yes, you can renew the subscription as long as you have access to your QuickBooks Online (QBO) account.

Follow these steps to renew the subscription:

1. Go to the Gear icon, then select Subscription and billing.
2. Locate the plan you have.
3. Click Resubscribe.

Please know that after you renew your subscription, ensure to change the payment method by logging into your Intuit account.

If you don't have access, I suggest reaching out to the administrator and asking them to transfer the access to you.

Don't hesitate to reply if you need further assistance related to QuickBooks. We'll be here to help.

Can we contact customer support to help us renew and pay our subscription with QBO? 

Hi there, Kailah.

Yes, you can definitely reach out to our Live Support team for assistance with renewing and paying for your QuickBooks Online (QBO) subscription.

You can also update your payment method and renew your plan on your own. To do this, log in to your account and navigate to the Subscriptions and billing section under the Settings menu. From there, update your payment details and Resubscribe. For more information, check out these articles:

• Resubscribe to QBO.
• Manage billing, payment, and subscription info.

If you'd prefer hands-on support, our live experts are here to help. They can walk you through the process and ensure everything is taken care of.

1. Go to the Help icon, then select the Assistance tab.
2. In the box provided, briefly describe your issue or type Contact Support.
3. Choose either Chat or Callback for help.

To ensure timely assistance, please check our support hours.     

Please let me know if there's anything else I can help you with. I'll respond to you promptly.

@Kailah 

Can you login as the Primary Admin?