How can I delete inactive accounts with no transactions from the chart of accounts so that they do not clutter up the list of inactive accounts? This is a bug!

Hello there, David.

I certainly understand how challenging it can be to deal with a cluttered inactive list right as you're getting started. QuickBooks Online (QBO) doesn't allow you to completely delete accounts, even if they are inactive with no transactions, to preserve data integrity.

While the inactive accounts can't be removed, you can filter your Chart of Accounts to display only active accounts. Here's how:

1. In your Chart of Accounts, click the Gear icon.
2. Under Settings, uncheck Include inactive.
3. Doing this will display only active accounts and hide the inactive ones.
   
   
   

If you ever need to restore an inactive account in the future, this article should help: Restore an inactive account in QuickBooks Online.

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Hi David,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

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